Privacy Policy

Effective date: May 23, 2026 | Last updated: May 23, 2026

AgenciesWP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://agencieswp.com/ (the “Site”), purchase and use our WordPress plugin (“AgenciesWP Plugin”), or interact with our support services.

Please read this policy carefully. By using the Site or purchasing our plugin, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that identifies, relates to, or describes you (“personal information”). The categories include:

  • Contact & Account Data: Name, email address, billing address, company name, and WordPress site URL when you purchase a license, create an account, or request support.
  • Transaction Data: Payment method details (processed via third-party secure gateways like Stripe/PayPal), license keys, purchase history, and subscription status.
  • Usage & Analytics: Information about how you interact with our website and plugin (e.g., feature usage, license activations, IP address, browser type, referring URLs). We use this to improve performance and security.
  • Communications: Records of emails, support tickets, or chat interactions when you contact us.

2. How We Collect Information

  • Directly from you: When you register, purchase a license, subscribe to newsletters, fill out forms, or contact support.
  • Automatically: Via cookies, log files, and analytics tools (e.g., Google Analytics, Freemius SDK) when you browse our Site or use the plugin.
  • From third parties: Payment processors, affiliate platforms, or Freemius (our licensing & analytics partner).

3. Use of Your Information

We use the information we collect for:

  • License & Service Delivery: Activating and validating plugin licenses, providing updates, managing renewals, and delivering customer support.
  • Billing & Fraud Prevention: Processing payments, issuing invoices, and detecting unauthorized license usage.
  • Improvement & Analytics: Analyzing trends, fixing bugs, and optimizing plugin features and website experience.
  • Communication: Sending transactional emails (license confirmations, renewal reminders, security updates) and, with your consent, marketing materials about new features or offers.
  • Legal Compliance: Fulfilling legal obligations, enforcing our terms, or responding to lawful requests.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

  • Performance of a contract: To provide the plugin license and support you purchased.
  • Legitimate interests: To improve our services, prevent fraud, and market similar products.
  • Consent: For optional newsletters or cookies where required.
  • Legal obligation: To comply with tax, anti-fraud, or other applicable laws.

5. Data Sharing & Disclosure

We never sell your personal data. However, we may share information with:

  • Service providers: Freemius (licensing, analytics, and updates), Stripe/PayPal (payment processing), Google Analytics (website traffic), and cloud hosting providers (AWS/DigitalOcean). These parties act under strict confidentiality agreements.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with notice.
  • Legal requirements: If required by law, court order, or to protect the rights, property, or safety of AgenciesWP, our users, or the public.

⚙️ Freemius Notice: Our plugin uses the Freemius SDK to manage licenses, track usage stats (e.g., active installs, PHP version, site URL), and provide secure updates. Freemius acts as our data processor. You can review Freemius’s privacy policy here.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze site traffic, and remember preferences. You can control cookies via your browser settings. Disabling cookies may affect certain features of our Site. For detailed information, see our Cookie Policy (available upon request).

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For license holders, we keep license and transaction records for at least 7 years to comply with tax and accounting obligations. Support ticket data is generally retained for 3 years. You may request deletion of your data as described in Section 10.

8. Security Measures

We implement industry-standard security measures, including encryption (SSL/TLS), access controls, regular security audits, and secure API authentication. However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Data Transfers

Our servers and third-party service providers may be located in the United States, the European Union, or other countries. When we transfer personal data from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure adequate protection.

10. Your Privacy Rights

Depending on your location (e.g., GDPR for EEA/UK, CCPA for California residents), you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations (e.g., tax records).
  • Restriction/Opposition: Restrict or object to certain processing activities.
  • Data Portability: Receive your data in a structured, machine-readable format.
  • Withdraw Consent: Where we rely on consent, you may withdraw it anytime without affecting previous processing.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. We may ask for verification before fulfilling requests.

11. Children’s Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately.

12. Third-Party Links

Our website may contain links to external sites (e.g., documentation, affiliate partners). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last updated” date at the top indicates when the latest version was published. Continued use of the Site or plugin after changes constitutes acceptance of the revised policy.

14. No Refund Guarantee & Billing Information

We do not offer refunds for plugin licenses after purchase (as stated in our pricing terms). However, you can cancel automatic renewals at any time from your account dashboard. Billing information is collected and processed securely by our payment partners; we do not store full credit card details.

15. Contact Us

📧 Email: [email protected]

🌐 Website: agencieswp.com